Service Desk Technician for Leading Company

Do you have a technical interest and want to work in a place where no two days are the same? Do you want to be part of one of Sweden's leading companies that always puts its customers and employees first? We are now looking for someone with experience in Service Desk, first-line, or similar roles who wants to work in a large company with great opportunities for development. Apply for the position today as we are working with ongoing selection!

ABOUT THE POSITION

As a Service Desk Technician at our client, you will be a key person in ensuring the daily operations for approximately 2500 colleagues. We are looking for someone with a natural social touch and the mindset that every technical problem has a solution. Here, you will step into an environment characterized by long-term thinking and care, at a company focused on pensions, insurance, and banking services.

The role is fast-paced and varied. You will be the face of their modern Service Hub (walk-in), but also provide support via phone, chat, and remote assistance. To thrive in this role, you need to enjoy personal interactions as much as technical troubleshooting. All work is structured in ServiceNow, where you contribute to maintaining a high service level for one of Sweden's most established and sustainable financial companies.

You are offered

The opportunity to work in a company where your efforts truly make a difference
Good development opportunities within the company
A company that values well-being in the workplace

As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network, and create valuable contacts for the future. Read more about our consulting offer.

JOB RESPONSIBILITIES

Tasks

Provide user support and resolve incidents or requests related to the digital workplace (computer, mobile, MS 365, etc.) and the applications/systems that our client's employees work in.
Register incoming calls and chats in the ticketing system and staff the Service Hub.
Maintain a high level of customer service for all support inquiries. Follow all Service Level Agreements, and escalate more complex issues to 2nd/3rd line groups.
They work according to the ITIL framework, and as a Service Desk Technician, you will primarily work in the processes of Incident, Service Request, and Problem.

WE ARE LOOKING FOR YOU WHO

Has experience in a Service Desk, first-line, or similar role
Has experience in support for Microsoft 365
Has knowledge of ServiceNow, Azure, and Active Directory
Has worked according to ITIL
Is fluent in Swedish, both spoken and written

It is an advantage if you have worked with support in a larger organization.

To succeed in this role, you should have the following personal qualities:

Structured
Service-oriented
Driven
Stress-resistant

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will remove the ad when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.